During the 2017 - 2019 academic years, faculty of an undergraduate healthcare administration program at a mid-sized state university in the northeast United States researched and developed new program outcomes and assessment plan. The process included program faculty, department and university assessment coordinators, and regional healthcare industry experts. The result was new program outcomes, competencies for each outcome, a curricular map, assessment tools and methods, alignment with certification and accreditation standards, and a strategic plan for continued program optimization.

This workshop will describe the background which prompted the revisions, as well as the process and sources of information incorporated in the new program outcomes and assessment plan. A discussion will be facilitated to discuss the pitfalls and opportunities for this and similar processes to develop optimal results, and the continued work required for such efforts to be meaningful.