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COMBATING COVID-19 INFORMATION TECHNOLOGY STRESS: A FRAMEWORK OF MINDFULLNESS & EMOTIONAL INTELLIGENCE STRATEGIES
Last modified: 2021-02-25
Abstract
In today’s COVID-19 business environment, many employees have been forced into a telework environment. However, teleworkers are expected to be information technology (IT) literate. This may not be the case for many new COVID-19 teleworkers. This paper argues that today’s teleworkers may be experiencing emotional work exhaustion/stress as a result of the added IT issues and expectations beyond their typical job duties. A framework regarding mindfulness and emotional intelligence (EI) strategies is provided as a possible solution for organizations to aid in COVID-19 employee IT stress.
Keywords
technology, stress, midfulness, emotional intelligence