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Emotional exhaustion is found to mediate the relationship between role conflict and turnover intention in an analysis of data gathered from employees of a police department. Additionally, perceived job security acts as a moderator on the relationship between emotional exhaustion and turnover intention. However, the direction of the effect was not expected. An increase in perceived job security actually strengthened the negative impact of emotional exhaustion on turnover intention. Those who felt that their jobs were more secure were more sensitive to exhaustion. Possible explanations for unexpected results are discussed and tested, including the impact of a flexible workplace.

 

emotional exhaustion, perceived job security, turnover intention, role conflict